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Our friendly team is standing by to help you. Contact us Monday-Friday, 8:00am - 5:00pm Eastern Time.
Call (800) 749-0514A training session with our knowledgeable technical support team will help you become an expert in no time! Your training will be tailored to your needs and specific hardware or software. Get expert help on topics such as installation, setup, troubleshooting, and everyday use, including:
Southeast ID’s in-house technical support team is here to ensure printers are always in excellent working condition. Whether or not the printer was purchased from Southeast ID, our factory-trained technicians can help!
To determine the root cause of the ID card printer issue, we perform a printer evaluation (includes a cleaning, adjustments, and repair estimate) and, upon approval, repair the printer and return it promptly. To get started, contact our friendly technical support team!
Software Support Plans by Southeast ID provides unlimited access to our highly-trained Tech Support Team if problems occur with your ID card software. Support plans help alleviate disruptive workflow while saving an organization time and money by providing these valuable benefits:
We understand that buying an ID card printer can be a sizable investment. Our exclusive extended warranties are an easy way to protect this investment. These plans can also include an optional loaner printer to ensure the ID card program is always operational.
When an extended warranty is purchased from Southeast ID, expect to receive:
Even if the printer was not purchased through Southeast ID, a warranty coverage can be purchased through us!
Links to the latest drivers, firmware, technical information, and manuals are generally located in the Support and Downloads tab on the respective printer or software page on our website. To find a printer or software, use the Search function at the top in the center of any page.
For added peace of mind, we also offer extended warranties to cover the cost of parts and labor.
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